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News: The New (and improved) Siemens X-Ray Equipment Servicer's Technical Forum. More features, more information and more help for Siemens Imaging Equipment service providers and support persons.
 
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Author Topic: General Guidelines for Support Requests (READ BEFORE POSTING IN THE FORUM)  (Read 17302 times)
vesper
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« on: December 07, 2010, 02:23:36 PM »

GUIDELINES FOR CREATING NEW TOPICS

Please make sure that the threads you post in relate to the systems you are looking for (Examples Below)
     (If the thread does not exist post in the most relative thread possible and list the full name of the system so a new thread can be added for that specific system type)

When you request support for a specific unit, please in the "Subject" line put the full name of the system and the support you need
    
     Thread: Multix (PRO // TOP // TOP C, China)
          EX SUBJECT: Multix TOP - D50 errors: 031 - 551 - 006 - 011

     Thread: Siemens Fluoroscopy (AX) Service Software/Keys/Documents
          EX SUBJECT: AXIOM Iconos R200 service manual and more

     THREAD: Siemens Generators/Components > Polydoros IT/ITS
          EX SUBJECT: Polydoros IT/ITS Error Codes
    

If a tech resolves your issues please put in the subject line put (SOLVED), so others will have solutions to fix the same problems as well



GUIDELINES FOR ERROR INFORMATION SUPPORT

When you request support for a specific unit (e.g. error information), please give as much as possible of the following information:

     Detailed description of your unit configuration (type of generator, examination units)
          Example - Axiom Multix MP, with Polydoros IT/ITS Generator

     Description of the error condition (error message displayed, when and where the error is indicated, and also extra information about the symptoms you are having)
          Example - Error 036 displayed on my Polydoros IT/ITS Touch Screen Console



GUIDELINES FOR LITERATURE REQUESTS

When you request service literature, please give detailed description of your system configuration.
The Siemens part numbers of the individual units (if they are available), is the best way to be sure that the supplied literature is the correct one for your system. So, if you have them, write them in your post.


By following these simple guidelines, you are saving a lot of time and you are helping us give you more accurate information on your problem.
 Smiley Thank you Smiley
« Last Edit: April 22, 2019, 12:30:50 PM by Stephen Ende » Logged
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