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Author Topic: General guidlines for support requests  (Read 11828 times)
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Posts: 3250

« on: December 07, 2010, 02:23:36 PM »


Please make sure that the threads you post in relate to the systems you are looking for (Examples Below)
     (If the thread does not exist post in the most relative thread possible and list the full name of the system so a new thread can be added for that specific system type)

When you request support for a specific unit, please in the "Subject" line put the full name of the system and the support you need
     EX: Multix TOP - D50 errors: 031 - 551 - 006 - 011 Thread: Multix (PRO // TOP // TOP C, China)
     EX: AXIOM Iconos R200 service manual and more Thread: Siemens Fluoroscopy (AX) Service Software/Keys/Documents

If a tech resolves your issues please in the subject line put (Solved), so others will know how to fix the same problems as well


When you request support for a specific unit (e.g. error information), please give as much as possible of the following information:
- Detailed description of your unit configuration (type of generator, examination units)
- Description of the error condition (error message displayed, when and where the error is indicated)


When you request service literature, please give detailed description of your system configuration.
The Siemens part numbers of the individual units (if they are available), is the best way to be sure that the supplied literature is the correct one for your system. So, if you have them, write them in your post.

By following these simple guidelines, you are saving a lot of time and you are helping us give you more accurate information on your problem.
 Smiley Thank you Smiley
« Last Edit: August 17, 2018, 07:31:59 AM by Stephen Ende » Logged
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